Complaints Procedure for Aequitas Automotive Limited trading as Easygap.co.uk

At Aequitas Automotive Limited we pride ourselves on our high standards of customer care and are constantly striving to exceed customers expectations and openly welcome feedback. We take all critism as constructive and look forward to your comments.

In the unlikely event that you should wish to make a complaint for what ever reason in the first instance we would request that you make any formal complaint directly to us by email.

Complete customer satisfaction is paramount to us and our company ethics. We take any complaint so seriously that your form is sent directly to our Head of Customer Care to deal with personally. Alternatively you can post your complaint to 

Aequitas Automotive Limited,

The Foundry,

Marcus Street

Birkenhead

Merseyside

CH41 1EU

We will then we respond to you within 7 days.

You can also telephone us on our free phone number 0800 195 4926.

If your compliant is with reference to our FCA Status or regarding regulatory aspects you can also complain directly to Automtoive Compliance Limited, Middleborough House, 16 Middleborough, Colchester, Essex, CO1 1QT

In both instances we would ask that you clearly mark your letter 'complaint' .

If Automotive Compliance Limited or Aequitas Automotive Limited are unable to settle and resolve your complaint in a satisfactory manner, you may have the right to refer the matter further. Please click to find out how to initiate a complaint to the financial services ombudsman. 

This does not affect your statutory rights in any way.