Complaints Procedure for Aequitas Automotive Limited trading as Easygap.co.uk

At Aequitas Automotive Limited we pride ourselves on our high standards of customer care and are constantly striving to exceed customer expectations and openly welcome feedback. We take all feedback as constructive and look forward to your comments.


In the unlikely event that you wish to make a complaint, in the first instance we would request that you make any formal complaint directly to us by email.

Complete customer satisfaction is paramount to our company ethics. We take any complaint so seriously that your form is sent directly to our Head of Customer Care to deal with personally. Alternatively you can post your complaint to;

 

Aequitas Automotive Limited,

Aequitas House

56 Hamilton Square

Birkenhead,

Merseyside,

CH41 5AS

We will then we respond to you within 7 days.

You can also telephone us on our free phone number 0800 195 4926 or local rate number 0151 647 7556.
 

If your complaint is with reference to our FCA Status or regarding regulatory aspects you can also complain directly to Tobell Insurance Services Limited, Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ. Telephone 0114 321 9680.


In both instances we would ask that you clearly mark your letter 'complaint'.


If Tobell Insurance Services Limited or Aequitas Automotive Limited are unable to settle and resolve your complaint in a satisfactory manner, you may have the right to refer the matter further. Please click to find out how to initiate a complaint to the financial services ombudsman. Alternatively, you can open a dispute with the Online Dispute Resolution Website which is an official website managed by the European Commission.


This does not affect your statutory rights in any way.