How to cancel a policy & how to request a refund

We want each and everyone of our many customers to be 100% satisfied with the type and level of Gap Insurance cover that they have purchased. However, from time to time we all change our minds.

To protect you and as part of Aequitas Automotive Ltd's commitment to continued customer care and in accordance with current FCA and government regulations regarding the sale of insurance products, you have the right to cancel any policy you have purchased.

You may have already heard of this right being referred to as a “cooling off period”. What it simply means is that should you purchase a policy and change your mind for what ever reason, you are entitled to ask for the policy to be cancelled and a full refund given.

This cancellation / cooling off period lasts for 30 days from the date of policy purchase. 

In the unlikely event of this happening and providing you have not attempted to make a claim, you would of course have a full refund. In this event, any gap insurance cover and benefits would automatically cease. After 30 days you still have the option to cancel, but instead of a full refund you would be entitled to a pro rata refund for the remaining period, please read your policy documents for full terms and conditions.

Should you wish to cancel your policy please inform us in writing where possible using recorded or registered mail (we are not responsible for any lost or mislaid post). You can also use the email link to inform us. A copy of your cancellation request is then automatically sent to us and then directly to the administrators.

At such time a member of Aequitas Automotive Ltd's trading as customer care department will then contact you to confirm receipt and a full refund be made directly from the administrator within 28 days.

This cancellation right does not affect your statutory rights in any way.

Further details can be found in the terms and conditions section of your policy documentation which will have been provided from the insurance company. Alternatively you can simply call us on 0800 195 4926 during office hours where we will be only too happy to help.