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Customer Service & Help Lines Open Mon-Fri 9am-6pm, Closed Saturday & Sunday,

0800 195 4926

Customer Service & Help Lines Open Mon-Fri 9am-6pm, Closed Saturday & Sunday

Calling from a mobile? Please call 0151 647 7556

Complaints Procedure for Aequitas Automotive Limited trading as


At Aequitas Automotive Limited we pride ourselves on our high standards of customer care and are constantly striving to exceed customer expectations and openly welcome feedback.


We take all feedback as constructive and look forward to your comments.


In the unlikely event that you wish to make a complaint, in the first instance we would request that you make any formal complaint directly to us by email at [email protected]


We take any complaint so seriously that your form is sent directly to our Head of Customer Care to deal with personally. If possible clearly state your full name and address and where applicable a brief outline of your complaint.


Alternatively, you can post your complaint to;

Aequitas Automotive Limited,

Aequitas House

56 Hamilton Square,



CH41 5AS


We will then respond to you as soon as possible, but within 8 weeks with either a full and final response or a reason as to why we may need more time to investigate your complaint along with a viable timescale in which we anticipate the investigation to be concluded.


You can also telephone us on our freephone number 0800 195 4926 or local rate number 0151 647 7556.


If Aequitas Automotive Limited is unable to settle and resolve your complaint in a satisfactory manner, you may have the right to refer the matter further to the Financial Ombudsman Service.


Please click to find out how to initiate a complaint to the financial services ombudsman.


Alternatively, you can open a dispute with the Online Dispute Resolution Website which is an official website managed by the European Commission.


This does not affect your statutory rights in any way.