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Complaints Procedure for Aequitas Automotive Limited trading as Easygap.co.uk

 

At Aequitas Automotive Limited we pride ourselves on our high standards of customer care and are constantly striving to exceed customer expectations and openly welcome feedback.

 

We take all feedback as constructive and look forward to your comments.

 

In the unlikely event that you wish to make a complaint, in the first instance we would request that you make any formal complaint directly to us by email at customerservices@aequitas-automotive.co.uk. 

 

We take any complaint so seriously that your form is sent directly to our Head of Customer Care to deal with personally. If possible clearly state your full name and address and where applicable a brief outline of your complaint.

 

Alternatively you can post your complaint to;

Aequitas Automotive Limited,

Aequitas House

56 Hamilton Square Birkenhead,

Merseyside,

CH41 5AS

 

We will then we respond to you within 7 days. With either a full and final response or a reason as to why we may need more time to investigation your complaint along with a viable timescale in which we anticipate the investigation to be concluded.

 

You can also telephone us on our free phone number 0800 195 4926 or local rate number 0151 647 7556.

 

If Aequitas Automotive Limited are unable to settle and resolve your complaint in a satisfactory manner, you may have the right to refer the matter further to Financial Ombudsman Service.

 

Please click to find out how to initiate a complaint to the financial services ombudsman.

 

Alternatively, you can open a dispute with the Online Dispute Resolution Website which is an official website managed by the European Commission.

 

This does not affect your statutory rights in any way.

Independently Verified 5*


Proud to be Member of the BIBABritish Insurance Brokers Association.


Protected by the Financial Services Compensation Scheme.

FSCS