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Acasta European Insurance Company Limited?
  • Are Acasta Regulated by the FCA ?Yes they are regulated by the FCA. There official Title is Acasta European Insurance Company Limited and their FCA number is 456936.
  • So do Acasta Underwrite by Easy Gap Policy?Yes Acasta are the underwriters behind your Easy Gap Policy.
  • Who are Acasta European Insurance Company LimitedAcasta European Insurance Company Limited is the underwriter of any policy purchased from Easy Gap Insurance from Feb 2020. They also underwrite other GAP Insurance providers online, as well as a well-know, prestige motor manufacturer-branded GAP Insurance in the UK.
Aequitas Automotive Limited?
  • Are Aequitas Automotive Regulated?Yes we are directly authorised by the FCA and our FRN is 821163
  • Are you member of BIBA?Yes we are proud to be member of BIBA and our BIBA number is 006652.
  • Are you registered with Companies House?Yes we are and our company number is 7347606.
  • Are you regulated by the ICO?Yes we are regulated by the ICO and are number is Z2455374 you can verify this by calling them on 0303 123 1113
  • Do you pay your staff commission?No none of our staff are paid commission when they provide a policy for you.
  • How do you pay your staff?All of our staff are salaried and any bonus's they get are based on rates of customer service.
  • How long have Aequitas been trading?We have been around since 2010 and this year is our 10th anniversary. ( current as of 2020 )
  • What is Aequitas 's telephone number?You can call us on free from a land line on 0800 195 4926 or from a mobile 0151 647 7556.
  • Where are Aequitas based?We are based in a beautiful grade 1 listed Georgian building. Aequitas House, Hamilton Square, Birkenhead, Wirral CH41 5AS.
  • Who are Aequitas Automotive Limited?We are the insurance broker who provides your policy.
Complaints
  • What happens to my compliant?We will acknowledge your complaint. We will then investigate and get back to you. For a full break down of our complaints procedure please see our click the link . It is on the bottom of the website under the section marked "LEGAL "
  • What if I am not happy about my policy?If you are not happy with any aspect of your policy please contact us on 0800 195 4926 or 0151 647 7556 or email customerservices@aequitas-automotive.co.uk.
Contract Hire Gap Insurance
  • Do I need contract hire gap insurance?There is no legal requirement to have gap insurance but naturally as you would expect we think it is a good idea. Without any cover if your vehicle is written off you could be left paying for a vehicle that you no longer have.
  • Do you cover the outstanding rentals ?Yes but please remember that any late payment charges or arrears will be deducted from any settlement.
  • How could I be left paying for the vehicle ?Your own motor insurance company are only ever obliged to give you the value of your vehicle on the day it was written off. Please remember that contract hire and lease companies base your monthly rentals on what they think that your vehicle will be worth at the end of your lease. If they get this wrong and the vehicle is not worth what they thought and you can give them the vehicle back at the end, then this is their problem. If however your vehicle is written off then this difference between market values is your problem. This means that you could be left paying not only differences in market value but also outstanding rentals.
  • What does contract hire gap insurance cover me forWe pay the difference between your own motor insurance companies market value settlement and the amount outstanding on your contract hire / lease.
  • What is this difference or shortfall called?Each lease company will have different terms and conditions. To compound the issue they will also call the difference by many different names. Forward rentals, back payments, differences in market value as well as early termination to name but a few. To make it easier not only for you but for us as well, from your perspective it does not matter. What ever they call the difference in the middle between your insurance companies market value settlement and the amount outstanding on your lease then we will cover it. ( please see notes on maintenance and late payments - for a full list of terms and conditions please see your policy documents )
EasyGap Insurance Jargon Buster
  • Claim LimitThis is maximum amount that your gap insurance will pay on top of your own motor insurance companies market value value settlement.
  • Claims Team?This is the company who the insurance underwriters have nominated to make sure that all claims are handled as per the terms and conditions of your policy.
  • Dealer Fitted Options?These are extras that you have paid your local garage to fit on your vehicle. ( please see your policy documents for a list of exclusions - eg extended warranty. )
  • Early Settlement?The amount that you need to settle your finance agreement on the day that your vehicle was written off.
  • End DateIn the case of gap insurance this is either the date that you have made a claim or the date at which your policy expires. In the case of tyre, smart, alloy this is either the date that you have made the maximum number of claims or the expiry date shown on your schedule.
  • Factory Options?This are optional extras that with fitted to your vehicle when it was first built at the factory.
  • FCA?The FCA are the Financial Conduct Authority and they govern, regulate the monitor the sale and promotion of financial services in the UK.
  • Financial Ombudsman?This is a separate body that mediate between the customer of a financial product and the companies who provided it.
  • FSCS?The FSCS are better known as Financial Services Compensation Scheme. This is an independent self funding body that all companies who provide and promote financial services in the UK pay into. They are there so that if the company you have a financial product with are not able to meet there obligations they can step in. For a full list of compensation limits please see the FSCS website. The address is https://www.fscs.org.uk/
  • Give indemnity?This means as far as our policies are concerned that your insurance company must agree that your claim is valid.
  • Insurance Broker?This is normally the company that you have purchased your policy or financial service from.
  • Invoice Price?The is the cash on the road price of your vehicle after any discount but before you given a penny in part exchange or cash deposit.
  • IPT?IPT is short for insurance premium tax and is a taxation payable on insurance.
  • Negative EquityWith respect to our gap insurance policies this means any amount that you have brought forward from an old finance agreement to the purchase of your new vehicle.
  • PCP?A form of hire purchase normally offered as an alternative to Hire purchase.
  • Policy Premium?The amount that you paid for your policy
  • Policy Schedule?This is document that shows your personal details and information about your cover.
  • Start Date?This is the date that you have told us that you want your policy to start on.
  • Territorial Limits ?This is the geographic area that you covered to use your vehicle in.
  • Total Loss?The event that happened for your vehicle to be declared written off.
Return to Invoice Gap Insurance?
  • Can I transfer my policy?Yes you can transfer your policy to your next eligible vehicle providing that your new vehicle is within the same price banding. This will cost £35.00 which is payable when you transfer. Please remember that we have other options so why not call and speak to a member of the team on 0800 195 4926.
  • Do you cover Drink Driving?No sorry we don't and we would recommend that you check your own motor insurance as we would be doubtful that they would either.
  • Do you cover maintenance charges?No if you have a contract hire / lease hire vehicle then we will not cover maintenance elements of your payment as in most cases you should be able to cancel these with no penalties. ( please check with your lease company )
  • Do you cover me outside the UK?Yes you cover in Great Britain and Northern Ireland as well as any other European Community Member country for a maximum of 90 days in any 12 month period.
  • Do you cover motor trade policies.No sorry we do not cover motor trade policies.
  • Do you cover Motor Trade policies?No sorry we don't you must have fully comprehensive insurance that covers you back to the market value of your vehicle.
  • Do you cover my Motor Insurance Excess?Yes we would cover up to £250 of your own motor insurance companies excess in the event that you needed to make a gap insurance claim.
  • Do you cover Negative Equity from mu old car ?No sorry we do not cover any negative equity which you have bought forward from your old vehicle.
  • Do you cover Taxi's Yes as long as you have clicked to say that you will be using your vehicle as a taxi then yes we can cover you. ( your policy will show as a Taxi return to invoice policy )
  • Do you cover third party insurance?No you must have fully comprehensive insurance which pays the market value of your vehicle in the event of a total loss.
  • Do you cover track day ?No sorry we can not cover vehicles used for track days , pace making or competitions.
  • Do you pay for a hire car ?No sorry we will not pay any additional costs associated with you not having your vehicle.
  • How long do i have to buy my policy?To qualify for a policy you must have purchased your vehicle within the last 180 days.
  • Is there an Excess to pay when I make a claim?No if you are making a gap insurance claim then there is no excess to pay. If you are making a tyre, alloy or smart claim then there is a £10.00 excess to pay each and every time you make a claim.
  • What is IPT?IPT is a taxation which is charged on all gap insurance. It full name is Insurance Premium Tax. Don't worry all the prices we show on our system are inclusive of IPT so there is nothing more to pay.
  • What is Return to Invoice Gap Insurance?Return to invoice gap insurance is a policy that will pay the difference between your own insurance companies market value settlement of your vehicle on the day it was written off and the original amount that you paid for your vehicle or the amount outstanding on finance - Which ever is the higher.
  • What is your price lower than others ?We use differences in taxation, our buying power and the fact that no-one is commission based to make sure that our prices are some of if not the most inexpensive in the market. No hidden get out clauses or magic wands just real value for money.
  • Who do I call when i need to make a claim?Please cal the claims team om 0114 321 9877. For more information please look at the how to make a claim page.
  • Will you cover all named drivers?Yes all long as your own insurance company declare it a valid claim then you policy will still perform as normal.
Spectrum Insurance Services Ltd?
  • Can I email Spectrum ?Yes you can their email address is claims@spectrumcover.co.uk
  • What is Spectrum's telephone number?Spectrum's telephone number is 01143219877.
  • Where are Spectrum based?Spectrum are based in Sheffield.
  • Who are Spectrum Insurance Service?Spectrum are a specialized claims team who are nominated by Acasta to make sure that any claim you make is dealt with in accordance with your policy terms and conditions.